1. Who We Are
Canary Wharf Surveyors Ltd ("we", "us", "our") is a property surveying firm registered in England and Wales, with our principal office at 1 Bank Street, Canary Wharf, London, E14 5NL. We are the data controller for the personal data we collect about you.
2. What Personal Data We Collect
We may collect the following categories of personal data:
- Contact details: name, email address, postal address, telephone number
- Property information: property address, type and approximate value
- Correspondence: details of enquiries, complaints and feedback
- Payment information: billing details (handled securely through our payment processor)
- Usage data: how you interact with our website (via cookies and analytics)
3. How We Use Your Personal Data
We use your personal data to:
- Respond to your enquiries and provide you with quotes
- Carry out surveying services you have commissioned
- Send you your survey report and invoices
- Improve our website and services
- Comply with our legal and regulatory obligations
- Send you relevant information about our services (where you have opted in)
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract performance: processing necessary to perform the survey contract
- Legitimate interests: improving our services and communicating with you
- Legal obligation: compliance with laws and regulations
- Consent: for marketing communications (which you can withdraw at any time)
5. Cookies
- Essential cookies: required for the website to function
- Analytics cookies: to understand how visitors use our site
- Marketing cookies: used by HubSpot to enable our contact forms and track communications (only with your consent)
You can control cookie settings through your browser. Withdrawing consent for non-essential cookies will not affect your ability to use our services.
6. Sharing Your Personal Data
We do not sell your personal data. We may share it with:
- HubSpot (our CRM and form provider) — for managing enquiries and communications
- Our payment processor — for handling invoice payments securely
- Professional advisers — where required by law or regulation
7. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with our legal obligations. Survey reports and associated correspondence are typically retained for 6 years following the date of the survey.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Request deletion of your personal data
- Object to or restrict our processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please use our contact form.
9. Terms of Use
By using our website, you agree to our terms of use. The content of this website is provided for general information only. It does not constitute professional advice. You should always seek independent professional advice relevant to your specific circumstances.
10. Changes to This Policy
We may update this privacy policy from time to time. The current version will always be available on this page. Continued use of our website following any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us.